Been given the ok and can’t connect to amaysim home internet? Check this guide to help get you back online.
Before you jump into it, verify the following:
- Is your modem/router connected correctly?
- This guide can help.
- Is your modem/router compatible?
- This guide can assist.
When do you need to configure your modem/router?
Sometimes, changes affecting your modem/router may require manual configuration. New modems/routers typically configure automatically, while older models often need manual setup. Changes that may impact your modem/router include:
Moving homes
Upgrading to fibre (Fibre Upgrade)
Switching to amaysim from another NBN provider*
*Depending on your previous provider, your modem or router might be set to Point-to-Point Protocol over Ethernet (PPPoE). At amaysim, we use Internet Protocol over Ethernet (IPoE), which is simpler. If you’re switching from providers like Telstra, Belong, Optus, Aussie Broadband, Superloop, or Buddy, you won’t need to make configuration changes. However, if you are switching from other providers, especially with an older modem, configuration changes are likely necessary.
Modem/router guides
Check for your modem/router here:
- ASUS
- Belong
- D-Link
- FRITZ!Box
- Huawei
- iiNet
- NetComm
- Netgear
- Technicolor
- Telstra Smart Modem
- TP-Link
- ZTE
Modem/router not listed
Modem/router not listed? Follow these basic steps to get back online.
Step 1: Log in to Your Modem/Router
Open a web browser and type the default IP address of your modem/router. If not listed, this can be found on the bottom of your modem/router.
| Brand | Address | Username | Password |
| ASUS | 192.168.1.1 | admin | admin |
| Billion | 192.168.1.254 | admin | admin |
| D-Link | 192.168.0.1 or http://dlinkrouter or 192.168.1.1 | admin | (blank) |
| FRITZ!Box | 192.168.178.1 | admin | admin / admin or admin123 |
| Huawei | 192.168.1.1 or 192.168.1.24 | admin | admin / admin@huawei.com or Admin@huawei |
| Netcomm | 192.168.20.1 or http://cloudmesh.net/ | admin | admin |
| Netgear | 192.168.1.1 or 192.168.0.1 or http://www.routerlogin.com | admin | password or 1234 |
| Sagemcom | 192.168.0.1 or 192.168.1.1 or 10.1.1.1 | admin | admin |
| Technicolor | 192.168.1.254 | admin | password or 1234 |
| TP-Link | 192.168.1.1 or http://tplinkwifi.net | admin | admin |
Step 2: Navigate to Internet Settings
- Navigate to the section labeled "Internet", "WAN", or "Broadband" settings
- This section may be located under "Control Panel", “Basic Settings” "Advanced Settings", or "Setup"
Step 3: Select iPoE as Internet Connection Type
- Look for the "Internet Connection Type" or "WAN Type" dropdown menu
- Select "iPoE" (sometimes shown as Dynamic IP, Automatic IP or DHCP)
- This may currently be listed/selected as “PPPoE”
Step 4: Save Changes
- Click "Apply", "Save", or "OK" to save your changes
Step 5: Restart your Router
- Your modem/router may reboot or restart to apply the changes
- If not, restart your router by switching it off for 10 seconds and then on.
Technical information
Just need to know the technical specs?
| Parameter | Value |
| nbn username | None |
| Encapsulation | IPoE |
| Host configuration | DHCP client |
| Connection type |
For FTTP / FTTC / HFC: Ethernet WAN FTTN / FTTB: VDSL2 Annex B (with Vectoring) |
| VDSL2 settings for FTTN / FTTB |
Modulation: VDSL2 Annex B (with Vectoring) VDSL2 Profiles: 17a and 30a G.INP / G.998.4: Enabled G.Vector / G.993.5 : Enabled SRA (Seamless rate Adaptation: Enabled SOC / ROC: Enabled |
| VLAN ID | Disabled/None |
What to do if updating your settings doesn’t work
Factory reset your modem/router
- With a pin or paperclip, find the hole at the back of your modem/router that says ‘Reset’
- Insert the pin or paperclip and hold it for about 10 seconds
- The lights of your modem/router should flash
- Allow 5 minutes for the reset to finalise
Note: this will reset your WiFi details including name and password. These details can be found at the bottom of your modem/router.
Disable VLAN
Ensure that any VLAN settings are disabled.