A number of settings in the modem router may be specific to your previous provider and performing a factory reset does not clear these settings.
Remove carrier specific settings
- In your internet browser, type http://192.168.20.1 into the browsers address bar and press enter
- Login with these detials
- Username: admin
- Password: admin
- Ensure you are logged in as ‘admin’. Logging in as ‘user’ will hide a number of settings that need to be changed.
- Navigate to the ‘DSL’ tab
- Remove the following items that are defaulted to your previous provider
Note: you will not be able to delete the settings in "Management and Diagnosis" under TR-069.
Enable IPoE
- Navigate to the ‘Ethernet’ tab on the WAN page
- Delete any existing Ethernet connections
- Select ‘Create new item'
- Input the following settings:
- Connection Name: amaysim (or name of choice)
- Type: Routing
- Service list: Internet
- Link Type: IP
- IP Version: IPv4
- IPv4 Type: DHCP
- NAT: On
- VLAN: Off
- Select ‘Apply’
- Select the ‘DSL’ tab and delete all items.
- Restart modem router, if necessary