To suspend or cancel your SIM plan or Home Internet plan, chat with us (or via email if out of hours) so we can discuss your options. If you're simply looking to put a temporary stop to your SIM plan, you can disable auto-renew through My amaysim or the amaysim app.
Suspending your SIM plan
If you're looking to put a temporary stop to your SIM plan, you can switch auto-renew off for your existing plan through Manage Plan in My amaysim or the amaysim app.
Once auto-renew has been switched off it means your SIM plan will not renew for a new period once your existing plan has expired. You'll then be switched to AS YOU GO and would only be charged if you continued to use your service after your existing plan had expired.
If you're looking to suspend your account due to a lost phone or were leaving the country for an extended period of time, please chat with us (or via email if out of hours) so we can assist you with the process.
Temporary suspension of your Home Internet plan is not available at this time.
Cancelling your plan
If you're looking to fully cancel your plan, here are a few things you need to know.
If you're transferring your service to a new provider, simply contact them to arrange the transfer. Your new provider will then touch base with us to organise the transfer and cancellation of your amaysim service.
If you're not transferring your number and no longer require your amaysim mobile number and SIM please take note of the following:
- You will lose your mobile number.
- You will lose any remaining credit or data on your amaysim account.
- All saved voicemail messages will be lost once your service is cancelled.
- You will not be able to use the SIM card again for any other amaysim service.
If you're not transferring your nbn service and no longer require it please take note of the following:
- You will lose your amaysim nbn connection.
- You will lose any remaining credit on your amaysim account.
- You will be able to re-connect at any time.
If you want to continue with cancelling your amaysim service, please chat with us (or via email if out of hours) so we can discuss your options.
Looking for your account number?
If you're a Postpaid customer, you may need to supply your account number when transferring your number across to a new provider. This number can be located on the top right hand corner of any bills we've sent you previously.
Transferring or closing an account in the event of a death
The death of someone close is always a difficult time, so we're here to make managing their amaysim services as simple as possible.
You will need to complete a Bereavement Care Form and return via:
Email: mnpsupport@amaysim.com.au
Mail: amaysim Bereavement Care
PO Box R567
Royal Exchange
NSW 1225
More details of who can notify us and what documentation is needed can be found here.