Please accept our condolences. The death of someone close is always a difficult time, so we're here to make managing their amaysim services as simple as possible.
In this article, we'll go through everything you need when transferring or closing an account after the account holder has passed.
How to notify us?
Fill out our Bereavement Care Form and return via:
Email: mnpsupport@amaysim.com.au
Mail: amaysim Bereavement Care
PO Box R567
Royal Exchange
NSW 1225
Who can notify us?
- Executor
- Trustee
- Next of Kin
- Administrator
- Power of Attorney
- Solicitor / Lawyer administering the will
- Authorised representative on the amaysim account
What documentation will I need?
- Death certificate
- Death notice
- Doctors’ medical certificate
- Grant of Probate
- Letters of Administration
- Funeral bill
- Link to funeral notice or obituary
Why does amaysim require these documents?
Executors of a will or administrators of an estate may require access to a deceased person’s mobile number to process various financial transactions on behalf of the deceased. As such, we must ensure that only people with the correct authority are requesting cancellation or transfer of the deceased person’s mobile number.
Once we've received your request via the Australian Death Notification Service, or via email or post with all the required documentation, our specialised team will be in touch within 10 business days.
Once your request has been processed, we will:
- Send confirmation that your request has been completed
- Stop any further billing and cancel all existing direct debit arrangements