What is an eSIM?

eSIM is short for “embedded SIM”. It’s just like a regular SIM card, only its completely digital.

Instead of having to purchase and insert a physical SIM card into your device, an eSIM can be downloaded and activated on a compatible device in a matter of minutes, at no extra cost.

eSIMs are great for people who don’t want to faff around with fiddly physical SIMs. And because they can be used alongside a physical SIM, they’re also brilliant for people who want the flexibility of having one phone with two different phone numbers!

Ordering an eSIM

When you sign up to amaysim, you’ll be asked whether you’d prefer an eSIM or a physical SIM. And as long as your device is compatible, if you choose an eSIM, it’ll be ready for you to activate and use right away! We’ll send you details on how to do all of that as soon as you complete your order.
 

eSIMs work with most modern smartphones

Compatible models include:

Unsure if your device supports eSIM? Check compatibility here. Or dial *#06# to verify your device. If it's eSIM compatible a 32-digit EID number will display on your screen. You can also check your phone’s settings under “Mobile Network” or “SIM Manager”. Handsets purchased overseas may not be eSIM compatible.

You can use an eSIM alongside another physical SIM

So long as your device supports DSDS (dual SIM, dual standby), you can have one physical SIM and one eSIM active at a time. Each device is different, but in most cases, you’ll be prompted to choose which SIM you want to use for data, and what should happen with incoming/ outgoing calls and messages to each SIM.

Note: When activating your eSIM, we recommend removing your physical SIM until your eSIM has been successfully activated. It’s also important to ensure your device has access to a stable Wi-Fi connection.
 

Your eSIM can also be easily moved to another device

This can be done in an instant on the easy-to-use amaysim app:

• Log in to the amaysim app and swipe up on the home screen.
• Select ‘Replace SIM’.
• Select ‘I want eSIM for my new device’.
• Select ‘Confirm replacement’ and follow the prompts to move your eSIM to your new device.

You can have multiple eSIMs on the same device

In most cases, you can store more than one eSIM on your device. However, you can only use one at a time, so if you have multiple eSIMs downloaded, you’ll have to toggle between them in your device settings. Some devices may support multiple eSIMs being active, but we advise checking with your manufacturer.

Note: For now, at least, eSIMs can’t be used on wearables or smartwatches.

How to setup your eSIM

How do I ensure my eSIM download goes smoothly?

Before you start

• Connect to strong, private Wi-Fi (no public networks or VPNs).
• Remove or disable your physical SIM.

During set up

• Stay connected — unstable networks can cause failure.
• Let the download fully complete before closing or switching apps. Don’t let your device sleep.
• If interrupted, you'll need a new QR code to retry.
   

Replacing an eSIM

If you’ve accidentally deleted you eSIM from your device, just contact us and we’ll be able to assist you in getting a replacement sorted for you.