All devices we sell are covered by the manufacturer’s warranty, which can last as long as 24 months, but this varies with different manufacturers.
Our goods and services come with guarantees that cannot be excluded under Australian Law. These apply regardless of any manufacturer’s warranty and can apply after the manufacturer’s warranty has ended.
For more information on this, please refer to our Device terms and conditions.
What to do if you want to process a warranty claim
If you’d like to inform us about a defective product you should get in touch via email at shop@amaysim.com.au or by calling us on 1300 808 300. You shouldn’t return your device until you’ve spoken to us first.
Please ensure that you provide us with all the relevant information regarding the defect so that we can assess it properly. Your claim will also need to be accompanied by proof of your purchase.
Once your claim has been confirmed, you can send your device to this address:
Optus Service Centre
Assurant Dock 35
C/o Dbschenker Australia
1 Aviation Road
LEN WATERS ESTATE
NSW
2171
Once we’ve received it, we’ll be in touch to let you know about next steps.