If you’re experience dropouts, check for outages in your area and if your modem, cables and power boards are correctly connected.
You could also:
- Perform a power cycle (see steps below) on your modem/router or NBN connection box. Make sure your cables are properly connected.
- Check if you have a modem/router that is less than 5 years old. We recommend using a Wi Fi 6 modem/router. This is best suited to deliver high speeds around your home.
- Get a WiFi booster/extender if you have a big home with solid brick walls.
How to perform a power cycle
- Turn off your modem/router and NBN box.
- Wait 20 seconds.
- Turn it back on.
- Wait for devices to reconnect. This can take up to 5-15 minutes.
If your service is still experiencing dropouts, please contact us to help you resolve any issues. We’re here to help.