Before we start, you’ll have to identify the ‘connection type’ of your address. If you don’t know it yet, simply enter your address on this webpage www.amaysim.com.au/home-internet/nbn and take note of your connection type (FTTP, FTTC, HFC, FTTN or FTTB).
Modem guide for FTTP, FTTC, and HFC
Step 1
Use a personal device to get connected to your modem.
How?
Option 1: Use your laptop (recommended) or your mobile phone to connect to your Wi-Fi network where you’ll be able to access your modem configuration.
⚠️ Internet access is not required for this step. Choice of words must be like, “Kindly make sure your device is ‘joined’ to the Wi-Fi of your modem.”, or “Make sure to select the Wi-Fi name for your modem on your device Wi-Fi list”. Avoid “connect” as much as possible, as customer may have a misconception about the word, especially when dealing with no connection issues. They may insist that “There’s no connection, that’s why I’m contacting support”.
If you have been using Wi-Fi with your personal device, you’re already connected and can proceed to Step 2. Otherwise, follow this guide first to learn how to connect to your Wi-Fi.
Option 2: Plug an Ethernet cable (see the picture) from your laptop to your modem.
Step 2
Open your internet browser (e.g. Chrome), type http://192.168.20.1 on the address bar, and press enter.
If you are unable to see the login page (see the screenshot), check our FAQ page.
Step 3
Login with these details:
- Username: admin
- Password: (refer to the sticker on the bottom of the modem/router)
⚠️ If the password is not working, use the following:
Password: admin + [Last 6 digits of the MAC address]
e.g. admin9BD0D6
If you are unable to login using the given credentials, check our FAQ page.
Step 4
Go to ‘Advance Setup’
Step 5
Go to WAN Services > Remove all connection profiles by ticking each checkbox > then click ‘remove’.
Step 6
After removing all existing 'connection profiles’ > click ‘add’ to create a new connection profile.
Step 7
At the WAN Service Interface Configuration screen > select eth4/eth4 > Click ‘next’
Step 8
At WAN Service Configuration screen > Select WAN service type: IP over Ethernet > make sure 802.1P Priority & 802.1Q VLAN ID are set to ‘-1’ > then click ‘Next’
‘-1’ means no VLAN, for most Netcomm modem routers.
Screen 2: Network Address Translation Settings
Screen 3: Check Routing
Screen 4: DNS Server Configuration
Step 9
At WAN Setup – Summary > Click Apply/Save
Step 10
After saving the changes, if still not working, restart the modem. Simply switch your modem OFF and after 10 seconds switch it back ON.
Alternative Step
For Ethernet WAN setup
Step 1
Go to Basic Setup > Select Ethernet WAN > Next
Step 2
Select IP over Ethernet > Next
Step 3
Select No VLAN Tag > Next
Step 4
Select Obtain IP Address automatically > Next
Step 5
Select WAN Basic Setup - Summary has been reached, click Apply/Save
Check the Connection:
Check that your internet connection is working properly by accessing www.google.com in your web browser.
Test your speed by typing www.speedtest.net in your web browser and click ‘GO’.
You are connected now to amaysim Home internet!
Are you still not connected? Contact us to help you.
Modem guide for FTTN and FTTB
Step 1
Follow Instructions 1, 2, and 3 from Firmware Version R6B026.
Step 2
Choose 'Yes', start the setup wizard.
Step 3
Choose, Ethernet WAN > Dynamic IP. For 802.1P Priority & VLAN ID, make sure it's set to '-1'. Then go Next.
ℹ️ ‘-1’ means no VLAN, for most Netcomm modem routers.
Step 4
On this screen you can define your Home Wi-Fi network name & password. Click Next if you are OK with default ones.
⚠️Reconnect the Wi-Fi of the device that’s used for the configuration, as it would disconnect from Wi-Fi when the settings get applied. Especially if configuration has been done via Wi-Fi.
Step 5
For the VoIP settings, just go Next. Then select Time zone then, Next.
Step 6
Click Finish under Summary page and wait for the settings to be applied.
Home Summary page will show once done applying settings.
Alternative Step
For Ethernet WAN setup
Step 1
Go to Internet > Select each Internet profiles and delete.
Step 2
Click Create New > Enter any Description > Select Ethernet WAN and Dynamic IP > then make sure 802.1P & VLAN Tag is set to '-1’ > then click Apply.
Ethernet WAN profile is ready
ℹ️ ‘-1’ means no VLAN, for most Netcomm modem routers.
Then check the service if working and power cycle modem router as need
Wi-Fi Settings - Firmware Version R6B026
During setup, it would be preferable to adjust other settings, such as the Wi-Fi settings, after being able to complete Internet setup.
Step 1
Use a personal device to get connected to your modem.
Option 1: Use your laptop (recommended) or your mobile phone to connect to your Wi-Fi network where you’ll be able to access your modem configuration.
⚠️ If you have been using Wi-Fi with your personal device, you’re already connected and can proceed to Step 2. Otherwise, follow this guide first to learn how to connect to your Wi-Fi.
Option 2: Plug an Ethernet cable (see the picture) from your laptop to your modem.
Step 2
Open your internet browser (e.g. Chrome), type http://192.168.20.1 on the address bar, and press enter.
If you are unable to see the login page (see the screenshot), check our FAQ page.
Step 3
Login with these details:
- Username: admin
- Password: (refer to the sticker on the bottom of the modem/router)
⚠️ If the password is not working, use the following:
Password: admin + [Last 6 digits of the MAC address] e.g. admin9BD0D6
If you are unable to login using the given credentials, check our FAQ page.
Step 4
Go to Wi-Fi > 2.4 GHz > Enter desired Wi-Fi name in Network Name (SSID) field > Then Apply.
Step 5
Go to Wi-Fi > 2.4 GHz > Enter desired password in WPA Passphrase field > Then Apply.
Step 6
Go to Wi-Fi > 5 GHz > Enter desired Wi-Fi name in Network Name (SSID) field > Then Apply.
Step 7
Go to Wi-Fi > 5 GHz > Enter desired password in WPA Passphrase field > Then Apply.
ℹ️ For Netcomm NF20 Mesh, both 2.4 and 5 GHz band has same Wi-Fi name, in relation to the band steering feature of the modem router. Changing the Wi-Fi 5 GHz band will give devices to skip band steering, to manually connect to the 5 GHz band. This is useful for Wi-Fi related troubleshooting.
Wi-Fi Settings - Firmware Version R6B031
During setup, it would be preferable to adjust other settings, such as the Wi-Fi settings, after being able to complete Internet setup.
Step 1
- Follow Instructions 1, 2, and 3 from Firmware Version R6B026.
Step 2
Then select Wireless.
Step 3
Select the Wireless band. Then the Name and Password can be updated. Once decided, click Save.
⚠️ If connected with the Wireless band that has been modified, there’s a need to rejoin by looking for the new Wi-Fi name and joining with the new password.
ℹ️ For Netcomm NF20 Mesh, both 2.4 and 5 GHz band has same Wi-Fi name, in relation to the band steering feature of the modem router. Changing the Wi-Fi 5 GHz band will give devices to skip band steering, to manually connect to the 5 GHz band. This is useful for Wi-Fi related troubleshooting.