Your Fibre Upgrade is complete. Now you need to connect your modem/router to your nbn connection box to start using your service.
Before you begin
Make sure:
You’ve received an email confirming your Fibre Upgrade installation is complete.
You have a compatible nbn modem/router and the necessary cables. Find out more here.
Your nbn connection box is connected to the wall outlet and power.
Which nbn connection box do you have?
nbn has updated its connection box. Check the bottom edge of your box to identify which type you have.
If your nbn connection box has a cover over the ports, follow the steps below to remove it.
Once the ports are visible, identify your connection box:
New box (single port): the bottom edge is labelled POWER, RESET, PORT, and OPTICAL.
Older box (multiple ports): the bottom edge has UNI-D1 through UNI-D4, and may also have UNI-V1 and UNI-V2.
Complete your equipment setup
-
Connect one end of the Ethernet cable to your nbn connection box:
New box: connect it to PORT.
Older box: connect it to UNI-D1 first. If that doesn’t connect, try UNI-D2, UNI-D3, then UNI-D4.
Connect the other end of the Ethernet cable to the WAN port on your modem/router.
Make sure both your nbn connection box and modem/router are plugged into power and switched on.
Wait up to 10 minutes for the connection to come online.
-
Check your connection.
Once your equipment has finished starting up, check the lights on your nbn connection box:
Indicator |
What to expect |
What it means |
|---|---|---|
Power |
Solid green |
Your nbn connection box is powered |
Optical |
Solid green |
Your fibre connection is active |
Alarm |
Off |
Your nbn connection box is operating normally |
Port 1 |
Solid or flashing green |
Your modem/router is connected |
Your modem/router should also show that it has an internet connection. The lights may vary depending on the modem/router you're using.
If these lights look right, open a website on a connected device. If the page loads, you're connected.
If your lights look different or you still can't access the internet, follow the troubleshooting steps below.
Use the image above to double-check that your modem/router is connected to the correct port on the nbn connection box using an Ethernet cable.
Tip: For the best experience, connect your modem/router directly to the nbn connection box before testing any extra networking equipment.
If you still can’t get online
No Power light: Check that your nbn connection box is plugged into power and switched on.
Optical light is red: This means there is no optical network connection.
Alarm light is red: This indicates an issue with the nbn connection box.
Port light is off: Check that the Ethernet cable is firmly connected between your nbn connection box and the WAN port on your modem/router. If you have the older box, try UNI-D1, then UNI-D2, UNI-D3, and UNI-D4.
No internet connection on your modem/router: Restart your modem/router once all cables are securely connected. The lights vary between modem/router models, so check your manufacturer's instructions if needed.
If the Ethernet cable looks damaged, try another CAT5e, CAT6, or higher-rated cable.
If you still can’t connect, contact our Support team for help: Contact
Good to know: The new nbn connection box has a small Lights on/off button on the front. This only turns the status lights on or off. It does not affect your internet connection.