Enable multi-factor authentication (MFA) to help protect your online identity.
What is MFA?
Multi-Factor Authentication (MFA) is an extra layer of security that requires you to prove your identity in two or more different ways, like an additional verification step as part of your login. This might include facial recognition, a dedicated authenticator app, or a unique code sent to your phone or email.
Since passwords can sometimes be easy for cyber criminals to guess, MFA helps reduce the risk of your online accounts being compromised. Even if a cyber-criminal gains access to your password or passphrase, MFA will ask for an additional verification step which helps to protect your account.
Why you need MFA for your email account
Even if your amaysim account is secure, your personal email account can be the weakest link. It’s the key to your digital identity and where important information is often sent – which is why we strongly recommend enabling MFA on your personal email account ASAP.
Set up MFA on your personal email account
Easily access MFA setup information for a few commonly used email platforms below:
What could happen if I don’t setup MFA?
If someone gets into your email, they can do significant damage (like resetting bank or account passwords or approving a sim swap request). Improve your security today by enabling MFA on your personal email account.
An extra way to strengthen your inbox security
Make sure you have a strong password or passphrase that uses at least 14 characters, including an uppercase letter, numbers & a special character to boost your protection.
Frequently asked questions
Where else should I setup MFA?
In addition to your personal email, we strongly recommend the setup of MFA on all your personal online accounts, like social media and banking.
Do I have to set up email MFA?
While we can’t enforce security settings on your personal email, we strongly recommend enabling MFA. It adds a crucial layer of protection, especially since your email is often used to verify identity and approve account changes.
What if I don't have access to my phone or email to complete MFA?
There are typically three types of verification:
- App-based MFA (e.g., using an authenticator app like Google Authenticator)
- Email-based codes (sent to your registered email)
- SMS codes (sent to your mobile number)
We recommend using an app for the most secure experience.
Will MFA work if I’m travelling overseas?
Yes. You can still receive MFA prompts via the amaysim app, email or SMS – just make sure your contact details are up-to-date, and roaming is enabled.
How do I update my contact details for MFA?
Log into the amaysim app or My amaysim online to update your mobile number or email address. Keeping these details current is key to avoiding access issues.
What if I suspect fraud on my account?
If something doesn’t look right or you suspect unauthorised activity, contact us immediately via the amaysim app or website. We’ll help secure your account and investigate the issue.
Does MFA guarantee my account can’t be compromised?
No security measure can offer complete protection, as cyber threats continue to evolve. However, enabling MFA makes your account significantly more secure by adding an extra layer of defence. That’s why MFA is one of the most effective ways to help protect your personal information online.
What if I have lost my device?
If you’re having trouble getting back into your account after losing your device, reach out to our customer support team. They can help verify your identity and get you signed up again.
At amaysim, we’re committed to protecting your privacy and security. We’re raising awareness about securing your email account with multi-factor authentication (MFA), which plays a crucial role in keeping your amaysim account safe. Cyber security is a shared responsibility.