Transferring your number to amaysim is a piece of cake. But there are a few things you need to think about before you get started:
Check the details of your current contract
If your mobile number is still under contract, you’ll need to wait for it to end, or speak to your existing provider about terminating it early.
Keep your number active
Whatever you do, don’t cancel your existing number. It needs to remain active for the number transfer to be completed.
Transfers generally take just a few hours
But in some instances, it can take between 1-3 days. While you’re waiting for your number to transfer, you’ll be able to continue using your old SIM.
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How to transfer your number
Sign up online to amaysim
After you’ve chosen your plan, you’ll be asked if you want to keep your existing mobile number. To ensure your transfer can be completed as seamlessly as possible, you’ll need to provide some details about your current mobile account.
Start your transfer
Once you’ve completed the initial sign-up process and received your new SIM, you’ll be able to log in to My amaysim to initiate your transfer.
Prior to your number being ported, an additional identity verification process will occur in order to verify the identity of the person requesting a number transfer. This is done to protect you from unauthorised number transfers. After a successful verification, you can simply enter the 6-digit code which you’ll receive via SMS. Your transfer will begin as soon as the code has been successfully verified.
Leave the rest to us…
Most transfers are completed within a few hours, or by the end of the following working day. However, some transfers may take up to 3 working days to be processed.
While you’re waiting for your number to transfer, you can continue to use your old SIM. Once it stops working, you’ll know your number has been transferred to your amaysim SIM!
What should I do if I suspect my number has been illegally transferred?
Fraudulent and illegal mobile number porting is when your personal details are used to “port” or transfer your mobile number from one provider to another without your consent.
If you suspect your number has been illegally ported, you should immediately.
- Report the activity scams or suspicious activity you’ve come across to the Australian Federal Police or the relevant State or Territory Police;
- Report any suspicious activity to Scamwatch and the Australian Cybercrime Online Reporting Network;
- Contact your bank ASAP to see whether scammers have accessed your bank account. As you won’t have access to your mobile phone number if the number is ported across, any verification codes sent to your mobile phone by your bank for things such as bank transfers, may be accessible by the scammer, so it’s important to update your bank of the situation and advice of any fraudulent transactions;
- As the scammer may have access to social media profiles, email accounts and banking details. You should change the passwords for all your important online accounts, including social media, banking and other accounts which personal information
Tips on protecting your details & preventing illegal number transfers
- Ask your bank to set up a secret pin number or password that only you know, to identify yourself when you contact them
- Be cautious about listing and mentioning your mobile number online
- Check your social media profiles to ensure your mobile number is hidden from public viewing
- Remove your birthday from public view on social media.
- Create strong passwords for your online accounts and use different passwords for different accounts. If you have lots of online accounts, consider using a password manager such as LastPass
- Wherever possible, use two-step verification to log in to your online accounts. Two-step verification is when you are sent a verification code via SMS or email that needs to be entered before you can log in to an account
- Keep your personal email inbox clean. Delete phone bills, bank statements and other emails that may include personal information. If your email account is compromised, you can minimize the risk of scammers obtaining sensitive information